Is Brand Loyalty Dead?

Mar 14, 2023

2:30pm – 3:30pm CT

Recording: Is Brand Loyalty Dead?, Mar 14, 2023

The merits of brand loyalty likely do not need to be articulated. It lifts revenue, attracts talent and helps weather economic downturns. But it’s reasonable to think that it’s declining. After all, the brands we can choose from across travel, leisure, food and hospitality, have grown dramatically and expectations for what’s valued, rewarding and meaningful continue to shift. Why be loyal when there’s so much to explore? Join our dynamic discussion on the changing shape of brand loyalty today!

We’ll discuss what it takes to build meaningful bonds with guests and customers, post-pandemic behavioral shifts, the race to deliver more innovative offerings and experiences for travelers and predictions about what’s to come in travel, leisure and beyond.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Jonathan Clarkson
Jonathan Clarkson

Southwest Airlines

photo of Georgie Jeffreys
photo of Ari Levin
Ari Levin

Hyatt Hotels Corporation

photo of Heather Stern
Heather Stern


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