How we work, maintain company culture and serve the community abruptly changed in March 2020. While technology has helped foster virtual gatherings, it has not replaced the need for great leaders to connect with their communities. The hospitality industry has been hit particularly hard as operators were forced to close, re-think how they conduct business and serve the public. Learn how some of the most dynamic leaders in the hospitality industry have changed their tactics to adapt to the ever-changing health and wellness regulations and lead, motivate and engage their employees, colleagues and communities with empathy despite restrictions to gathering and physical proximity, which can only be described as antithetical to the warm and welcoming ways that this industry conducts business.