A great concierge anticipates, answers, and guides, and always does so with a friendly and inviting face. In today’s digital economy, consumers are proactively reaching out to brands, companies, non-profits and even government more than ever before. They want answers. They want advice. They want guidance. They are ringing our bell, and they are increasingly empowered by mobile devices of all kinds. To win with consumers today, marketers need to think and act like a concierge. Fortunately, digital technology – combined with human touch – allows us to act like a concierge in ways we never dreamed of before, and at scale. Hear from marketers from Fortune 100 companies on the approach brands are taking to reach consumers in today’s concierge economy.
[Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.]