It sounds like an almost impossible dream for a marketer: build a brand consumers don’t just care about, but instead one they religiously advocate for. We’ll look at how industry-disrupting brands like Glossier, NFL, and Instagram achieve cult-brand status by giving their customers something to believe in that goes beyond the product they’re selling. How do you turn fondness into die-hard loyalty? How do these brands think about their customers, their competition—and themselves?
[Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.]