Human-to-human connections are more important than ever, but AI now manages multiple customer service tasks, from acting as a travel agent to solving retail product issues, without human interaction. How can companies keep up with the pace of AI without losing the 'person' in 'personal service’? In a discussion with Chewy, a master of customer experience, CEO Sumit Singh will unpack the benefits and risks of technology’s increasing influence on the customer relationship, and how to utilize AI to super-charge customer service while maintaining the special human touches that consumers crave.