Technology is transforming how companies engage with people – from employees to customers – at an excitingly rapid pace. But amidst this wave of innovation, businesses face new challenges in cultivating meaningful relationships with customers. How can personal connections persist when new tools and technologies constantly change the dynamic? Chewy CEO Sumit Singh, who has disrupted the pet industry by creating a “culture of inventiveness,” will share valuable insights on leveraging innovation to operate at scale without losing the human touch that employees and customers crave.