In today’s fast-paced technological landscape, businesses are constantly seeking innovative ways to harness the power of AI and cloud technologies. However, implementing these cutting-edge solutions is only part of the equation. Ensuring that they deliver substantial return on investment (ROI), create tangible value, and foster long-term customer retention requires a robust customer success strategy. This presentation will delve into modern customer success methodologies tailored for AI and cloud technologies, demonstrating how they can be leveraged to drive significant business outcomes.