Technology was supposed to make the world better, but in the last few years it feels like it’s made us more divided, more miserable, and less safe. Yet tech companies still bring in huge amounts of cash, and generate outsized returns for their investors. We’ll examine this paradox through some of the biggest tech disasters of the last decade, to show how “good” business management can lead to harmful technology. And we’ll suggest a way to give those closest to the machine--engineers, architects, and product managers--the power to keep us from sliding deeper into technological dystopia.