India’s instant payment system has revolutionized transactions and made financial services accessible to millions. This session decodes the inclusive design strategies and creative problem-solving that propelled the widespread adoption of digital payments in a historically cash-based economy.

From intuitive visual cues to localized language support and voice-based interactions, we’ll look at how user-centric design helped overcome obstacles of low literacy, language barriers, and poor internet connectivity to pave the way for unprecedented financial inclusion.