Built for Billions: Lessons in Inclusive Design from India

Mar 10, 2024

4:00pm – 4:30pm CT

India’s instant payment system has revolutionized transactions and made financial services accessible to millions. This session decodes the inclusive design strategies and creative problem-solving that propelled the widespread adoption of digital payments in a historically cash-based economy.

From intuitive visual cues to localized language support and voice-based interactions, we’ll look at how user-centric design helped overcome obstacles of low literacy, language barriers, and poor internet connectivity to pave the way for unprecedented financial inclusion.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Tanvi Kanakia
Tanvi Kanakia

Design Consultant

Primary Access
Platinum Badge
Interactive Badge
Secondary Access
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