Presented by CI&T

Future of Retail: The Winning CX Formula

Mar 14, 2023

10:00am – 11:00am CT

Recording: Future of Retail: The Winning CX Formula, Mar 14, 2023

Today's digital shopper journeys either skew toward peak efficiency on one end of the spectrum or toward high engagement on the other. The rarest – but most successful – customer journeys strike a delicate balance, delivering exceptional experiences that combine highly engaging content with unmatched efficiency. To succeed, online and mobile retail customer experiences of the future must bring together the engagement consumers crave from social media with the efficiency inherent in the swiftest shopper journeys. This session will bring retail leaders together to discuss best practices for brands to create top notch customer experiences.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Francisco Bram
Francisco Bram

Albertsons Companies

photo of Ekta Chopra
Ekta Chopra

E.L.F. Beauty

photo of Adam Crouch
Adam Crouch


photo of Melissa Minkow
Online Availabilty

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This event is currently available on demand.
Video On Demand for this event began on Wednesday, March 15th 2023 at 10:00am CT.

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