Re-Defining the Food Delivery Experience

Mar 16, 2022

2:30pm – 3:30pm CT

Recording: Re-Defining the Food Delivery Experience, Mar 16, 2022

The food delivery ecosystem is evolving before our eyes. Technology has changed the way everyday people get their basic needs met and has upped their expectations when it comes to the food delivery experience. To thrive in this industry, players must create a frictionless and delightful customer experience from the moment a pang of hunger emerges to the satisfying relief of fullness. This session includes the perspectives of the robot delivery industry leader and entrepreneur Zach Rash (Coco), pioneer in quick commerce Max Crowley (Gopuff), digital marketing and customer behavior expert Steph So (Shake Shack), and will be moderated by seasoned restauranteur and food experience expert Steve Provost (Maggiano's Little Italy). Hungry for more?

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

Steve Provost

Brinker International

Steph So

Shake Shack

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