Re-Defining the Food Delivery Experience

Mar 16, 2022

2:30pm – 3:30pm CT

The food delivery ecosystem is evolving before our eyes. Technology has changed the way everyday people get their basic needs met and has upped their expectations when it comes to the food delivery experience. To thrive in this industry, players must create a frictionless and delightful customer experience from the moment a pang of hunger emerges to the satisfying relief of fullness. This session includes the perspectives of the robot delivery industry leader and entrepreneur Zach Rash (Coco), pioneer in quick commerce Max Crowley (Gopuff), digital marketing and customer behavior expert Steph So (Shake Shack), and will be moderated by seasoned restauranteur and food experience expert Steve Provost (Maggiano's Little Italy). Hungry for more?

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Max Crowley
photo of Steve Provost
Steve Provost

Brinker International

photo of Zach Rash
photo of Steph So
Steph So

Shake Shack

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