presented by Accenture

Pivot to Growth: The Business of Experience

Date TBA
Pivot to Growth: The Business of Experience


Allison Peterson

Best Buy

Baiju Shah


The consumer behavior shifts we’re seeing today are here to stay. Accenture research shows that 77% of CEOs say their company will fundamentally change the way it engages with its customers. But CX alone is no longer enough—It’s time to reimagine business through the impact of experiences on customers, employees and the world.

In this session, Accenture Interactive’s Chief Strategy Officer, Baiju Shah, and Best Buy’s Chief Customer Officer, Allison Peterson, will share why organizations need to be customer-obsessed at every level and why the business of experience is moving to the top of the CEO agenda.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

Primary Entry: Music Badge, Platinum Badge, Film Badge, Interactive Badge
Format: Presentation
Event Type: Session