Today’s workplaces face unprecedented challenges as our world confronts a pandemic, a racial reckoning, environmental disaster, and economic turmoil simultaneously. Workers are experiencing fear, anger, depression, and isolation. The way we support each other through this challenging time will reverberate within our organizations for years to come. When we respond well to those in trauma, we build trust that yields increased productivity, engagement, satisfaction, and loyalty. Unfortunately, responding well is not always easy, sometimes for reasons beyond our control. This session will provide the tools to handle with empathy, composure, and confidence crises that arise in the workplace. It gives practical advice to help those who work with humans respond to issues that are uniquely human.