Adrienne Boissy, MD, MA, is Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. The Office of Patient Experience is responsible for a range of programs and services across the enterprise, including service excellence, communication skills training, spiritual care, bioethics, data intelligence, volunteer services, and the ombudsman’s office. Recent work has focused on patient engagement and the digital experience of the future.
Dr. Boissy co-chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She serves as Editor Emeritus of the Journal of Patient Experience and serves on the advisory board for Option B. She has published extensively about relationships and empathy in healthcare, and advocates for major operational changes in healthcare systems for a more humane experience, noted in her TED talk “Can empathy help heal healthcare?” She has been featured in The Wall Street Journal, NPR, The Washington Post, Forbes, and The Atlantic, among others. A Harvard Macy scholar, she has been internationally recognized as a leading physician executive.
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