Our goal as healthcare providers is to deliver the best possible clinical, physical, and emotional experiences to patients and families. Although the way we accomplish this is continually evolving, one thing remains constant: the need to feel cared for. With the advent of telehealth, VR, and AI, it is our responsibility to innovate thoughtfully and intentionally with our patients at the core of everything we do. Hear from leaders of the patient experience movement from Hanger Clinic, Cleveland Clinic, and Mayo Clinic, and learn how we can have the best of both worlds by extending empathy into the digital age.