Dr. Carpenter's research focuses on human behavior with emerging technologies, especially within vulnerable and marginalized populations. She situates experiences within their larger cultural contexts and social systems to offer a framework for describing what phenomena are occurring and explain how peoples’ expectations, behaviors, and ideas adapt and change over time as they work and live with new technologies. A great deal of her research and theory-building has been related to how AI in its many forms encourages or discourages trust, informs decision-making, and evokes human emotional attachment.
She is a research scientist in the Digital Experiences Lab at Accenture in San Francisco and also a Research Fellow in California Polytechnic State University’s Ethics + Emerging Sciences Group, a non-partisan organization focused on the risk, ethical, and social impact of emerging sciences and technologies. Recent projects include collaborating on Q, the world’s first gender-neutral voice for use with technology. At Cannes 2019 Q won the Glass Lion for Change and three bronze Lions in audio categories.
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