Tools to Create a Customer Centric Workforce

Advance RSVP is available to Primary Entry badge types only. Registrants who sign up online must check-in 15 minutes before the session start time to guarantee their spot. Walk-ups accepted on a first come, first served basis, and will begin 10 minutes before the start of each session.

Are your employees delivering the full power of your company to your customers? Technology makes (almost) anything possible, but in most organizations customer-centricity is limited by ways of working; cultivating the mindset, culture and skills to work differently is hard.

In 2018, Fortune magazine ranked Salesforce as the best company to work at in the world. In this workshop we will share how Salesforce thinks about customer-centricity and how we empower ourselves and Fortune 500 leaders with behaviors that create innovation in the name of the customer.

We will also have facilitated discussions and real-time activities for people-leaders to create self-assessments and go-forward plans that you can take back to your teams and use to build customer-centric muscles and behaviors.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Anjali Saraf
Anjali Saraf


photo of Nina Ziebarth-Pavlovich
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