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Great actions are a conversation. Conversational, natural language, interfaces are emerging as a powerful new way for people to interact with digital services. In order to design a natural user interface, we need to apply a human-centered design approach. Research by Stanford professor Clifford Nass shows that people converse with computers in much the same way as they do with humans.
They are most successful when the interface is natural and conversational. There’s a process for creating conversations. The Conversation Design Sprint teaches that process. This hands-on design sprint shows how to design and prototype a conversational experience using new Google Design Sprint methodologies. It presents the theory and principles of social interaction, crafting the personality and dialog of the conversational agent, the rapid prototyping of the conversation, and exploring how the conversation changes when it’s manifested on multimodal surfaces such as mobile and wearables.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.