Presented by Capital One

A CX Field Guide for the Intrepid

How do you build powerful relationships with your customers? It starts with orienting around a particular mindset – one that embraces not only the thinking, but the unthinking mind as well.

In this talk, Katya will take a whirlwind tour of the unthinking mind – exploring the fields of neuroscience, psychology and behavioral economics to better equip us in building experiences and brands that are loved, lasting and life-changing.

[Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.]

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Katya Andresen

Katya Andresen

Capital One

Primary Access
Music Badge
Platinum Badge
Film Badge
Interactive Badge
About
Format: Solo
Type: Session
Level: Advanced