#convoUX

Applying Science to Conversational UX Design

Date TBA

Virtual agents are back, and they're everywhere! Their user interfaces tend to be simply those of instant messaging... or none at all. Thus the user experience resides more in the sequencing of bits of natural language than in that of menus or screens. Although everyone knows how to engage in human conversation, creating an app that behaves like one requires a technical knowledge of the mechanics of human conversation. While Conversational UX Design is still a nascent discipline, formal models from Conversation Analysis offer a scientific foundation for design. This session will provide design principles and models for creating conversational UX.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

Raphael Arar

IBM Research

Bob Moore

IBM Research-Almaden

Details

Primary Entry:
Platinum Badge
Interactive Badge
Secondary Entry:
Music Badge
Artist Wristband
Film Badge
Format:

Dual

Type:

Session

Track:

Design

Level:

Advanced