Bob Moore is a Research Scientist at IBM Research - Almaden, where he examines the intersection of human conversation and technology. He currently applies formal, qualitative models of natural conversation from the field of Conversation Analysis to the design of conversational systems. Bob also explores the use of automated transcription technologies in the practice of Conversation Analysis research. In the past Bob has worked as a scientist at Yahoo! Labs and the Xerox Palo Alto Research Center (PARC) and as a game designer at The Multiverse Network. Bob's past research includes studies of user interaction with search engines using eye-tracking, avatar-mediated interaction in virtual worlds, face-to-face interaction in print shops, work practices in automobile assembly plants and telephone-mediated interaction in survey call centers. Bob holds Ph.D., M.S. and B.A. degrees in sociology with concentrations in ethnomethodology, Conversation Analysis and ethnography.