2015 Schedule
Interactive: March 13–17  •  Film: March 13–21  •  Music: March 17–22

Building Trust in Community Marketplaces

Tuesday, March 17
11:00AM - 12:00PM

JW Marriott
Salon 8
110 E 2nd St

Trust is one of the most important elements in building any online community, particularly in the 'share' economy as possessions, homes, resources, and skills are traded, rented, and sold.
This panel explores different strategies and approaches to building a responsible and secure community marketplace. Panelists from Airbnb, Etsy, and Sparkplug will share successes and failures, risks and rewards of community marketplaces.
We will discuss features to integrate into your platform to develop trust and safety within your community marketplace, as well as when and how to incorporate social media to strengthen community ties. The panel will also present different approaches to user disputes and complaints, insurance policies and liability, and customer service.


#sxsw #BuildTrust


Corinne Haxton Pavlovic

Dir Trust & Safety


Corinne Haxton Pavlovic is Group Manager of Trust and Safety at Etsy, a marketplace where people around the world connect to buy and sell unique goods. She works to protect the marketplace from fr...

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Jennifer Newman Sharpe

Principal Atty

JNS Law Offices/Sparkplug

Jennifer Newman Sharpe is an entertainment, intellectual property, and start up business attorney based in New York. She works closely with creative, entrepreneurial, and innovative clients to deve...

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Julia Wilde



Julia Wilde is a cofounder and the CEO of Sparkplug, the first community marketplace for musicians and artists to share their creative tools. After working for twenty years on both the performance ...

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Steve Kirkham

Trust & Safety


Steve has been with Airbnb for 2.5 years heading up their Trust & Safety product efforts. Before that, Steve was at Google for 4 years working on a bunch of different things from Developer to Maps to Google+.


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