Courtney Hawkins

Courtney Hawkins is a visionary retail executive known for driving growth, scaling businesses, and redefining customer experiences. With expertise in global expansion, store operations, and omni-channel strategy, she has led some of the most recognized brands through transformational growth.

As Senior Vice President of Global Retail at Mejuri, Courtney oversees the brand’s expanding footprint across North America, Europe, and Australia. Under her leadership, Mejuri has doubled its retail footprint, expanded into new international markets, and strengthened its presence through concessions and unique in-store experiences. Courtney has prioritized customer experience as a key differentiator. From enhancing in-store service models to optimizing staffing and workforce planning, she has introduced strategies that improve both employee engagement and customer satisfaction.

Previously, as Vice President of Retail at The RealReal, Courtney redefined luxury resale by integrating retail with consignment services. She led the brand’s retail expansion, optimized store operations, and introduced new consignment strategies that elevated both customer experience and profitability.

At Old Navy, she served as Vice President of Stores and Operations, leading a $1.2B business with over 12,000 employees. She played a key role in merchandising, talent development, and customer experience, driving significant revenue growth and operational improvements.

Courtney’s career reflects her ability to scale brands, foster innovation, and create seamless omni-channel experiences. She is passionate about building high-performing teams and shaping the future of retail through strategic leadership and customer-centric transformation.