Murali Swaminathan

I am the chief technology officer at Freshworks, where I am responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. Freshworks delivers modern, AI-powered customer and employee-experience solutions that increase efficiency and improve engagement for companies of all sizes. Today, more than 72,000 companies in 120 countries, including such renowned brands as American Express, Bridgestone, Databricks, Fila, Nucor and Sony, choose Freshworks for uncomplicated solutions that deliver rapid time to value.

With more than 30 years of experience in software engineering and management, I have a proven track record of delivering high-quality, scalable, and secure products that enable digital transformation, operational efficiency, and business agility for our customers.