Allison Ausband is Executive Vice President and Chief Customer Experience Officer for Delta Air Lines. In this role, she oversees the end-to-end customer experience and the 65,000 team members in Delta’s Customer Experience Design, Airport Customer Service, In-Flight Service, and Reservations and Customer Care divisions who deliver those experiences. She and her team have continued to combine industry-leading innovation with a people-first approach to customer service to create a more seamless, personalized and elevated experience for every customer. As a result, Delta served nearly 200 million customers in 2023 and was named the top U.S. airline by the Wall Street Journal for the third year in a row.
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