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The human brain has a limited capacity for holding new information at any given time. Social engineers will often utilize this fatal flaw by overloading a target with information, impairing their ability to make rational decisions. Combine that with the ability to detect deception, and you can become a master influencer and observer. One of the world's most famous social engineers, Chris Hadnagy, who uses these skills to break into secure facilities worldwide, along with Dr. Abbie Marono, who has her PhD in psychology and is an expert in elicitation, discuss these topics in great detail.