Retail Crime: Keep Theft Out and Bring Shoppers, Employees Back In

Mar 8, 2024

11:30am – 12:30pm CT

Retail theft is a nearly $100 billion problem. It turns out that some efforts to thwart shoplifters, like locking up inventory behind glass, have had an unintended consequence: deterring paying shoppers. A Harris Poll on behalf of security company Verkada found that 71% of shoppers said the anti-theft measures made them less likely to purchase items in-person. Consumers are also concerned that frontline retail workers are not equipped to handle criminal behavior, such as theft or violent threats. In this session, hear how experts are tackling the issues of retail theft and consumer safety.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Brandon Davito
photo of Christie Fleischer
Christie Fleischer

Benefit Cosmetics LLC

photo of David Johnston
David Johnston

National Retail Federation

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