Presented by CI&T
Reorganizing Teams Toward Customer-Centricity
Digital disruption impacted nearly every aspect of work and culture even before the world shut down. The pandemic fueled the fire, accelerating digitalization at an unprecedented rate.
The time for change was yesterday but many companies are still stuck with slow-moving, non-customer-centric organizational structures. What obstacles hold these companies back in this new era of work?
This session explores the benefits of migrating from a function/silo-based structure to teams organized around customer needs and journeys. It looks at new ways of working: how purpose, intrinsic motivation, and self-organization are displacing the stubborn, rigid structures from the past that are often still in place and leading the way for innovation.
Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.
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This event is currently available on demand.
Video On Demand for this event began on Wednesday, March 15th 2023 at 2:30pm CT.