Virtual care exploded during COVID, creating a convenient, cost-effective front door to care for millions – many for the first time. But, growth came at a cost. And the mistakes made mirrored stumbles in other industries like social media or ride-sharing. The growth-at-all-costs mentality led some to push boundaries – even putting patients at risk. Others flew too high only to crash and burn, leaving patients stranded.
Now, with greater scrutiny from all stakeholders, digital health leaders are challenged to preserve and expand access to care while ensuring the high-profile failures don’t create whiplash for the rest of the industry. This session shows how virtual care can maintain momentum (tactically & financially), and ensure safe, seamless care access for the millions who rely on it.