Flora Castillo

Ms. Castillo is a nationally recognized health care executive, mobility and public transportation thought leader dedicated to improving individual's quality of life and building leaders at all levels. An experienced strategist, policymaker and business development executive, Flora is President of Pivot Strategies, LLC., a consulting firm serving the transportation, infrastructure, health insurance industries and its related professional services firms. Pivot Strategies specializes in creating strategies and solutions that connect customers to systems ultimately driving customer engagement, equity, business growth and optimal wellbeing for individuals and communities.
Before starting Pivot Strategies, Ms. Castillo held executive leadership roles over her 26-year career with some of America's leading health care insurance companies including her unique industry role as National Vice President of Transportation for UnitedHealthcare Community & State (UHC). During her tenure at UHC, she led innovative transportation strategies, programs, and pilots to address social determinants of health for members and high utilizers that improved access and engagement for housing, jobs, health, mental health services, food services and social support services.
A servant leader, Flora’s civic service ranges from national, local, and state boards including National Urban Fellows, Rail-Volution, American Public Transportation Association, The Routing Company, Inc., Cambridge Systematics, Inc., WHYY, Inc., and Greater Philadelphia Health Action, Inc. She is an advisory committee member at Rutgers’ Alan Voorhees Transportation Center, Measure of America, and National Senior Campuses, Inc. Flora also served over two decades as member of New Jersey Transit’s board of directors, the 3rd largest statewide public transportation agency in the US. In addition, she served as the first Latina elected chair and the sixth woman to lead for the American Public Transportation Association, (APTA)