Rewriting The Rules of Shopping: What’s Next?
Digital innovation in ecommerce was accelerated by the Covid-19 pandemic due to the introduction of new technologies and consumer preferences like mobile wallets, buy online pick up in store (BOPIS), contactless payments with QR codes, and more. That shift is here to stay as ecommerce is expected to hit $1 trillion - a record amount, in 2022. As a result, retailers are taking a closer look at how they can offer the best customer experience possible. This panel will discuss current state of retail, evolving consumer preferences and shopping behaviors, and what future possibilities look like as we reopen.
Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.