Not every state is on the same roadmap when it comes to modernizing government services, processes and everyday conveniences via emergent digital technology. As with any government decision, stakeholders with vastly different priorities and end goals take varying lengths of time to weigh in, strategize and agree to move forward (which is often easier said than done). Through the lens of a case study about a digital driver’s license pilot commissioned by the National Institute of Standards and Technology (NIST) that involves three of the panelists, state govtech experts will discuss potential pitfalls, actionable tips and lessons learned along the road to effective collaboration for the betterment of states’ citizens.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.