Smartphones don’t know if you're having a good day or a bad day. Cars couldn’t care less about compassion. Our home assistants are barely aware if we are shouting in frustration or joking around. Technology is developing more IQ, but it lacks EQ.
Emotional artificial intelligence promises to fix our emotion-dumb technology but the real power may be in that layer between people and product—design. Whether a designer, developer, information architect, product manager, entrepreneur, chatbot script writer, AI trainer, or investor, Emotionally Intelligent Design urges you to reconsider the emotional side of technology and suggests new ways to design with a blend of human and machine emotional intelligence.
With this book, Pamela Pavliscak—a futurist, professor, and advisor to companies developing emotion AI—gives a behind-the-scenes look at the latest work in the field and guidelines for ethical and compassionate use.
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