In today’s increasingly frictionless world, it’s easier than ever to avoid confrontation. The products and services we love are isolating us from different and opposing perspectives. We're becoming less empathetic and resilient people. But what if these products could help us overcome adversity, too? In this talk I'll share thoughts on how design — and the products we love — can help people develop the mindset and skills to constructively confront their teams, their customers, and themselves.

[Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.]