Noel Holmes

Throughout his career, Noel has put the teams and practices in place that empower companies to design and deliver profitable, addictive experiences that can be quickly released to solve real user problems.

Since joining Travelport in 2009, Noel has directed the company’s Customer Experience Design Strategy. To put the strategy in practice, he formed the first Travelport UX (now CX) team that includes user research, interaction design, front-end technology, visual design and a team of innovation specialists.

Under his leadership, Travelport’s CX COE team helps Travelport deliver the right products faster by:
• Understanding the end-to-end customer experience
• Cross-pollinating customer insights
• Defining customer-driven design standards
• Sharing processes and components

Noel also created Travelport’s innovation practice, Juice Labs. This has evolved into Travelport Labs which includes the Travelport Accelerator and Travelport’s Innovation Workshop Services, a consultancy practice for our customers.

The CX team has positively changed Travelport’s approach to creating profitable, engaging experiences for "B2B" and "B2B2C" solutions. The team is currently leading the end-to-end Travelport Agency Customer Journey and training internal and external teams on Design Thinking and the Lean approach.

Noel has been a passionate advocate for User and Customer Experience (UX/CX) since 1996 when the discipline of user-centered design was new and the understanding vague. He began his career writing user manuals for Apple products where he first developed a love for defining cool, usable solutions. He has lead the transformation of design and innovation for several companies in the travel industry as well as improving experiences in telecom, internet services and retail/e-commerce.

Noel and his stunning and brilliant wife, Noel (yes, same name) live in Austin, Texas with their handsome and daring twin boys.