Yolande Piazza’s career with Citi began as a six-week assignment in the U.K., and close to 30 years later, she has risen to serve as a senior technology leader of Citi’s Global Consumer Bank. Yolande is currently serving as Interim CEO of Citi FinTech, the innovative business within Citi’s Global Consumer Bank responsible for building the first truly mobile bank of tomorrow. Yolande leads a team that is responsible for building a mobile-centric business model that delivers radically simple, connected experiences across the full range of client services including borrowing, spending, saving, investing and protecting. These cutting edge services will provide simpler, faster and more secure resources to enable growth and economic progress for the more than 100 million customers that Citi serves around the world.
As the Chief Operating Officer for Citi FinTech, Yolande is also responsible for leading Citi’s Consumer Innovations Labs and day-to-day operations for Citi FinTech. With Citi FinTech paving the way, Yolande is also leading the Transformational Change Management for the Global Consumer Bank to break down roadblocks, simplify processes and policies, enable faster solutions and drive change across all core areas of the bank.
Prior to this role, Yolande led the Global Functions for Citi Global Consumer Technology for seven years, providing value-added services and benefits to internal clients, as well as developing, implementing and managing strategic imperatives. In that role, her responsibilities included the standardization of Project & Program Management, Demand, Release and Capacity organizations. In 2013 Yolande’s role was expanded to include responsibility for the Chief Administrative Office for Global Consumer Operations and Technology.
In 2014, Yolande’s focus on developing talent led her to found the “Future | Women in IT” program, which aims to inspire middle and high school girls to pursue careers in technology. The program has reached more than 15,000 girls across the United States since its inception and interest in pursuing jobs in technology has collectively increased across all communities by 92 percent.
Yolande co-leads the Citi Operations and Technology Women’s Council and was recently recognized in her achievements as part of the 2014 YWCA-NYC Academy of Women Leaders and an honoree for United Way of Northeast Florida’s Women in Local Leadership (WILL) Up Close & Personal Program.
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