Nick’s desire to understand the human condition and explore the diverse tapestry of human culture led him to the world of design. He believes that design is one of the key disciplines for addressing the human and business needs of a rapidly changing future.
As a Lead Service Experience Designer at Capital One, Nick leads teams at Capital One to understand how to connect with people, address their needs, and bring delightful service and products into the world without losing sight of the realistic. Most recently, he has authored A Guide to Service Blueprinting, a practitioner's guide to working with service blueprints.
Before joining Capital One, Nick worked for Adaptive Path and Smart Design where as a service designer and user experience designer he crafted engaging interactive and service experience. Nick received his BFA in Service Design from Savannah College of Art and Design where he studied a number of design disciplines and holds an AAA in Graphic Design.
When not covering the walls of Capital One in sticky notes he can be found crafting organic systems using permaculture, exploring nature, rock climbing, discovering interesting cultures, and teaching the tools of design to others.
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