The digital omni-channel experience in customer UX is poised to offset the rapid pace of Digital Darwinism in retail. Retailers must deliver an engaging customer experience: the key to brand loyalty and a competitive advantage. The Top five factors that influence the design of a compelling digital UX will also transform in-store shopping with a new UI and instant access to customer/retail data. Designers, customers and retail leaders review the importance of simplicity, mobility, technology and other influential factors. Here’s a glimpse of the future of retail UX: Smart Mirrors that spark customer engagement and improve the way people interact with the space around them. We reimagine retail.
Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.