The digital omni-channel experience in customer UX is poised to offset the rapid pace of Digital Darwinism in retail. Retailers must deliver an engaging customer experience: the key to brand loyalty and a competitive advantage. The Top five factors that influence the design of a compelling digital UX will also transform in-store shopping with a new UI and instant access to customer/retail data. Designers, customers and retail leaders review the importance of simplicity, mobility, technology and other influential factors. Here’s a glimpse of the future of retail UX: Smart Mirrors that spark customer engagement and improve the way people interact with the space around them. We reimagine retail.