The most personal form of engagement a customer can have with a business is a conversation. With over 900 million users, Facebook Messenger offers the perfect platform for these conversations to take place. Enter chatbots: the new way for businesses to engage with consumers, without a single customer service representative on the other end.

You don’t have to be a large brand to benefit from using a chatbot. In this workshop, we’ll discuss, design and begin to build your first Facebook chatbot. Business leaders and technologists will leave with a better understanding of consumer engagement opportunities through messenger, and their very own introductory bot.