Think "Consumers" Instead of "Patients"

Mar 14, 2017

9:30am – 10:30am CT

The way to improve health outcomes and lower costs in the U.S. is to treat the 150MM people facing chronic diseases as "consumers", not "patients." Consumers expect choices, ready access to information, and convenience. Fewer than one in five consumers know about support services aimed to help them pay for or take their prescribed medicines, yet thousands stop taking medicine simply because they can't afford it. Learn how three very different companies (pharmacy giant CVS Health, MyHealthTeams – a social network for 800,000 people with chronic conditions, biotech leader Biogen) bring consumer approaches to help consumers get better outcomes, while lowering healthcare costs overall.

Programming descriptions are generated by participants and do not necessarily reflect the opinions of SXSW.

photo of Terrie Livingston
Terrie Livingston

Biogen Idec Inc

photo of Alan Lotvin
Alan Lotvin

CVS Health

photo of Eric Peacock
Eric Peacock


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