Service Safari: Observation for Design Insight
Join us for our Service Safari; an interactive, hands-on workshop where you’ll learn ethnographic techniques used to understand people’s behaviour in order to find opportunities to solve their problems and fulfil unmet needs.
Learn the observation methods and when to use them; apply the methods yourself using the latest wearable tech; turn your observations into actionable insight to help guide strategy and design; and learn how to map your findings in order to communicate effectively with your team and stakeholders.
For individuals active or interested in the design, research and strategy for products, experiences, services and businesses.
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Presenters
Emeline Therias
Sr UX Consultant
Spotless
Emeline joined the Spotless Interactive team after completing her MSc in Human Computer Interaction with Ergonomics. For her final dissertation she conducted independent ethnographic fieldwork in r...
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Marianne Brierley
Lead UX Consultant
Spotless
Marianne likes nothing more than making people happy. She does this by listening, observing and empathising with anyone and everyone she meets.
Having started her career as a Product Designer, M...
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