2016 Schedule

Interactive: March 11–15  •  Film: March 11–19  •  Music: March 15–20

Presented by: Accenture Interactive

2016 Top Trends: Service Design and Experience

Tuesday, March 15
3:30PM - 4:30PM

Courtyard Marriott
Rio Grande Ballroom
300 E 4th St

Micromoments, faceless services, and disappearing apps. Points of eXperience, the thinking list, and etiquette allies. These are just some of the digital trends we'll discuss in this panel, exploring how these ideas are set to impact the real world and shape both consumer expectations and service design over the coming 12 months. Based on Fjord's Annual Trends report, we sought insight and inspiration from experts within the agency and distilled their thinking into ten core, easy-to-digest and undeniably interesting ideas.

Hashtags: #sxsw


Tim Irvine

Managing Dir

Accenture Interactive

As Fjord’s Regional Design Director for North America, Tim Irvine orchestrates a talented group of designers, content creators and creative technologists and works with peers in Strategy and Techno...

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