2015 Schedule
Interactive: March 13–17  •  Film: March 13–21  •  Music: March 17–22

Evergreen: Cultivating Enduring Customer Loyalty

Friday, March 13
10:30AM - 10:50AM

Austin Convention Center
Ballroom G
Austin Convention Center

Loyal customers are the beating heart of every great business.

So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?

Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return.

A better solution is to shift resources from attracting new customers to engaging the base – the path to stable growth, season after season. The book's entertaining stories and action steps reveal how anyone can: cultivate the 3Cs of evergreen companies (character, community, and content), build loyalty programs that turn satisfied customers into enthusiastic advocates, nurture profitable customers while pruning those who sap time and money, inject authenticity into social media communications, and invert the expectations gap that can d...

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Noah Fleming


Fleming Consulting & Co


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