Don't Hire Robots: The Human Touch in Social Media
Friday, March 13
5:00PM - 6:00PM
110 E 2nd St
ATTENTION: This session requires advance signup to attend. For Online Schedule: Please utilize the RSVP link below the description to reserve your seat. For SXSW GO App: Use the RSVP 'Find a Timeslot' link. You must have a SXSW Interactive, Gold, or Platinum badge to attend, and, you must have an activated SXsocial account (social.sxsw.com) to reserve a seat. If you have any issues with signing up, please email email@example.com. VERY IMPORTANT: Because of the limited space, we recommend you arrive at least 15 minutes prior to the published start time of this session. If you have not checked in at the room you RSVPed for at least five minutes prior to the session start time, you may lose your seat to an attendee in the waiting list line.
As the world becomes increasingly digital, companies need to watch out for automation when it comes to communicating with customers. Automation can take many forms, but the most common are ...Show the rest
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VP-Community & Customer Experience
In her role as VP of Customer Experience and Community, Jeanette is responsible for leading Hootsuite’s 24-7 customer support services and social media education programs. Her teams strive to empow...Show the rest