2015 Schedule
Interactive: March 13–17  •  Film: March 13–21  •  Music: March 17–22

Fixing Fractured User Experiences

Tuesday, March 17
3:30PM - 6:00PM

JW Marriott
Salon F
110 E 2nd St


ATTENTION: This session requires advance signup to attend. For Online Schedule: Please utilize the RSVP link below the description to reserve your seat. For SXSW GO App: Use the RSVP 'Find a Timeslot' link. You must have a SXSW Interactive, Gold, or Platinum badge to attend, and, you must have an activated SXsocial account (social.sxsw.com) to reserve a seat. If you have any issues with signing up, please email support@sxsw.com. VERY IMPORTANT: Because of the limited space, we recommend you arrive at least 15 minutes prior to the published start time of this session. If you have not checked in at the room you RSVPed for at least five minutes prior to the session start time, you may lose your seat to an attendee in the waiting list line.

Should have experience driving business or digital strategy.

What to Bring:
Laptops/ Tablets helpful not required.

It seems like everyone is talking about being customer o...

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This event has ended, RSVP is no longer available.


#sxsw #unifiedUX


Ben McConnell

Managing Dir


Ben McConnell is managing director for digital at PwC. His work focuses on helping large organizations in the transition to becoming digital brands, which includes developing global digital and soc...

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Sam Eder



After graduating from the University of Virginia with a degree in Anthropology, Sam has dedicated his professional life to understanding the behaviors of online populations. Over the last 14 years,...

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Thanks to our sponsors

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Music sponsor

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Interactive sponsor

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