Building Trust in Community Marketplaces
Trust is one of the most important elements in building any online community, particularly in the 'share' economy as possessions, homes, resources, and skills are traded, rented, and sold.
This panel explores different strategies and approaches to building a responsible and secure community marketplace. Panelists from Airbnb, Etsy, and Sparkplug will share successes and failures, risks and rewards of community marketplaces.
We will discuss features to integrate into your platform to develop trust and safety within your community marketplace, as well as when and how to incorporate social media to strengthen community ties. The panel will also present different approaches to user disputes and complaints, insurance policies and liability, and customer service.
Presenters
Corinne Haxton Pavlovic
Dir Trust & Safety
Etsy
Corinne Haxton Pavlovic is Group Manager of Trust and Safety at Etsy, a marketplace where people around the world connect to buy and sell unique goods. She works to protect the marketplace from fr...
Show the restJennifer Newman Sharpe
Principal Atty
JNS Law Offices/Sparkplug
Jennifer Newman Sharpe is an entertainment, intellectual property, and start up business attorney based in New York. She works closely with creative, entrepreneurial, and innovative clients to deve...
Show the restJulia Wilde
CEO
Sparkplug
Julia Wilde is a cofounder and the CEO of Sparkplug, the first community marketplace for musicians and artists to share their creative tools. After working for twenty years on both the performance ...
Show the restSteve Kirkham
Trust & Safety
Airbnb
Steve has been with Airbnb for 2.5 years heading up their Trust & Safety product efforts. Before that, Steve was at Google for 4 years working on a bunch of different things from Developer to Maps to Google+.