Events matching tag "customer experience"
Sunday, March 9
The central problem facing many businesses today is not a lack of data, but a lack of a clear vision and actionable roadmap for what to do with the data. This is particularly the case for social data. Over the past few y…
Intermediate
Presenters
Marjan Baghaie, Serena Cheng
Monday, March 10
Best selling author Dave Evans along with co-author Joe Cothrel will present their latest book on enterprise social media and its impact on customer service. Published by Wiley (ISBN: 9781118826102, due out 3/1/2014), "…
Intermediate
Presenters
Dave Evans
ATTENTION: You must signup in advance to attend this workshop. You will need to have a valid SXSW badge, and an activated SXsocial account. To reserve your seat, please go here: https://sup.sxsw.com/schedule/IAP26403 Co…
Intermediate
Presenters
Lauren Fritsch, Victoria Prozan
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