2014 Schedule
Interactive: March 7–11  •  Film: March 7–15  •  Music: March 11–16

Gov2.0: Enhancing Citizen-Politician Interactions

#sxsw #socialgov


Representatives have a hard time defining the “kitchen table issues”, defining what constituents expect them to do, and communicating issue resolutions. Polling, surveying, and forms of “active information acquisition” are performed by offices with marginal success.  Facebook, Twitter, and emails are monitored to extract themes, but it takes time and doesn’t paint a complete picture. This information is stored across multiple platforms and not easily accessed or archived. The integration of these disparate platforms into a single social platform, that includes constituents and representative officials, creates a single point of information for issues, opinions, and resolutions. This talk will cover how to create a single repository of information for constituent issues, manage communities to passively discern “hot-button” issues, and complete a feedback loop by communicating the resolution of issues with a bill, policy, or statement.



Albert Nichols

Prod Mgr, Social Software


Albert Nichols is a Product Manager at IBM working on Social Software. Albert's background in social networking and collaboration goes back to creating a democratic crowdsourcing platform used to create biographies for students during his time at Tufts University. After spending time at the IBM Watson Research Center for Social Software working on Collaborative Decision Making, Albert finished his school studying user design, programming languages, and Social Software for higher education. You can see his complete history at linkedin.com/profile/view?id=107160265.

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