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Follow the Patient for Meaningful Change

#sxsw #meaningful

The year is 2030 and we, the patients of the future, speak to you as parents, children, friends, professionals, and experts in our own care. We have unprecedented access, knowledge, and resources. We will tell you what it took to get here. Our care, as it is facilitated in our bodies, homes, neighborhoods, and villages, looks little like it was imagined in 2012. We come to you to speak frankly about our experience achieving patient-led care, how we got here, and what we need, so that you can help us design for our children's children.
This session, told from the voice of the future patient, comes substantiated by hundreds of hours of observations, interviews, and prototyping with care providers and patients at Kaiser Permanente and Mayo Clinic. From multi-organ transplants to well-baby visits, we will translate for participants how we get from an opaque system beyond its breaking point to one that is fluid, transparent, and centered on productive patient empowerment.


Dana Ragouzeos Lead Research Designer Kaiser Permanente

As a child, Dana hid a tape recorder under the family couch to secretly capture their conversations. Now she puts her curiosity to good use, employing human-centered design and research to discover and address the implicit and explicit complexities of our health. Dana works as Design Research Lead for the Kaiser Permanente Innovation Consultancy, and previously worked as a designer/researcher for Mayo Clinic and UCSF. She loves the work she gets to do, the people she works with, and is eternally grateful to the patients and providers who trust her with their stories.

Meredith Dezutter Sr Service Designer Mayo Clinic Center for Innovation

Meredith DeZutter is a Service Designer at the Mayo Clinic Center for Innovation. Her work focuses on co-creating new healthcare services, products, and experiences by introducing design thinking and system design methodologies across the clinic to help create shared understandings and build consensus between different stakeholders.

In addition to her work at Mayo Clinic, Meredith has over 16 years of global consulting experience in facilitating innovation and co-creation teams as well as identifying and developing design solutions for both products and systems. Meredith has led design research and strategy efforts for innovative hospitals, health care service providers, and medical product developers.

Additionally, she has delivered lectures and papers on new ideas and methodologies in service design and research to professional societies, corporations, and exhibitions.