Each week, scores of people visit the Brooklyn Public Library to see their incarcerated loved ones via a free video call. For many, the imperfect, virtual interactions of the so-called video visits are preferable to the traumatizing and humiliating process of traveling to New York City's notorious Rikers Island jail. "Video Visit" tells the story of two mothers and their sons, and the librarians who negotiate daily with the Department of Corrections (and a growing for-profit prison telecoms industry) in an effort to keep the families connected.