presented by: Accenture

Hot to Bot: Chatbots & the Conversational Economy

Mar 12, 2017 | 11:00am – 12:00pm

Speakers

Rob Harles

Accenture

Customers spend 90% of their time on mobile devices and rapidly migrating from apps to messenger platforms. In this Conversational Economy, communication and commerce will happen via Chatbot, disrupting the way customers interact with brands.

This session will discuss the next battleground -- the rise of the Chatbot -- and how traditionally transactional brands are using A.I. and machine learning to transform the way they interact with customers, impacting their lives in a personalized, relevant way. Join the speakers as they demonstrate specific Chatbots transforming the way major brands across Retail, Telecommunications and Utilities engage with customers and, most importantly, make them feel like they matter.

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Primary Access: Platinum Badge, Interactive Badge, Film Badge, Music Badge
Format: Solo
Event Type: Sessions
Level: Intermediate